The Details, Answered

Shipping & Delivery

How long does delivery take?

Inside the UAE: 10–15 days. International orders: 7–10 days. You'll get tracking details the moment your piece ships.

Do you ship internationally?

Yes, we ship worldwide. Where applicable, customs duties and taxes are paid by the recipient.

How is my piece packaged?

In its original Laverne presentation box, ready to gift. Keep the box — it's required for exchanges.

The Details, Answered

Returns & Exchanges

What is your return policy?

Ready-made pieces can be returned within 7 days of delivery — unworn, undamaged, in the original packing with all tags.

How do exchanges work?

You can exchange within 14 days of delivery with the original packing. Any price difference is adjusted.

Can I return a custom piece?

No — custom pieces are made to your specification and are final sale. We check size, stone and setting with you before production starts, which is why the guarantee doesn't apply.

The Details, Answered

Diamonds & Gold

Do your diamonds come with a certificate?

Lab-grown pieces ship with a certificate from

What gold do you use?

Jewelry is crafted in[18K]gold, in yellow and white. Gold bars and coins are 24K.

Are lab-grown diamonds really the same as natural?

Same element, same hardness, same grade. Lab-grown costs less because its supply is controlled — not because its quality is lower

Caring for Your Jewelry

How do I clean my diamond jewelry at home?

Warm water, a drop of mild soap, a soft baby toothbrush — a few minutes, then rinse and dry with a lint-free cloth. Skip ultrasonic cleaners on pavé settings, and keep chlorine and household cleaners away from the metal.

How should I store my pieces?

Each piece in its own pouch or box, apart from the others. Diamonds are hard but still scratch softer stones — and scratch each other. Store rings in a tray and chains in a closed box.

When should I take jewelry off?

Gym, pool, cleaning, gardening — and before perfume or lotion. Put jewelry on last, take it off first. Chemicals dull the metal and can loosen settings over time.

Choosing for the Occasion

What do I wear to a wedding or formal event?

One statement piece, not three. If the dress has a statement neckline, the jewelry stays quiet — studs or a fine pendant. If the neckline is simple, let a necklace or drop earrings carry the room.

What's a good first diamond?

Small and close to the body: a solitaire ring, a thin pendant or a pair of studs. Your first diamond doesn't need to be big — it needs to be one you actually wear. The Under AED 1,000 range is built for this. Here

How do I choose an engagement ring?

Start with the hand, not the stone: pick the cut she'd live with — round is classic and safe, princess and emerald read modern — and set it in the metal she already wears. If she has an idea, we can custom-build it to her sketch.[link → custom design]