Exchange Policy

WITHIN 1 MONTH OF PURCHASE DATE

GOLD JEWELLERY

Can be exchanged either for gold or diamond jewellery, or a gift voucher equal to the invoice amount of the jewellery.
Only one-time exchange is allowed.

DIAMOND JEWELLERY

Can be exchanged either for diamond jewellery, or a diamond gift voucher equal to the invoice amount of the jewellery.
Only one-time exchange is allowed.

These terms and conditions are an integral part of the LaVerne Diamond Exchange Policy. LaVerne Diamond reserves the right to refuse an exchange if the conditions for each item are not met unconditionally.
Exchange or upgrade of jewellery is only permitted upon presentation of the original LaVerne Diamond purchase invoice or any other valid proof of purchase.
Jewellery can be exchanged only once within 1 month from the date of purchase and provided that the item to be exchanged is in the same condition as at the time of purchase.
For all types of exchanges, if any damages or missing components are found in the jewellery, it is subject to internal valuation by LaVerne Diamond, and any applicable deductions will be applied against the new purchase.
This exchange policy is not applicable for customized or made-to-order jewellery by the purchaser.
This exchange policy excludes watch brands, as each watch brand is subject to its own manufacturer warranty.
Exchange is allowed only in the country of purchase.
Jewellery cannot be exchanged for gold bars.

If a customer makes an advance payment for an order by card, the card transaction charge will be deducted at the time of cancellation.
The customer needs to bring the original payment voucher to process any advance payment adjustments.